How can we help?
Answers to the most common questions. Still stuck? Email support@wavlo.app.
How do I buy and download a sound?+
Browse or search Wavlo, tap a sound, then click Buy. After Stripe checkout you'll get a Download button on the asset page and in your Library. Every purchase is yours forever.
Is what I buy really royalty-free?+
Yes. Every sound on Wavlo is cleared for commercial use in your content — YouTube, TikTok, Reels, Shorts, ads, client work. See our licensing page for the full terms.
I sell on Wavlo — when do I get paid?+
Wavlo pays creators manually on request. Head to Dashboard → Earnings, set your payout method (PayPal or bank), and hit Request payout when your balance is at least $20. Requests are typically processed within 5 business days.
Refund policy+
Because sounds are downloadable, we generally don't refund. If a file is broken, duplicated, or clearly not as described, email us at support@wavlo.app within 7 days and we'll make it right.
I forgot my password+
On the sign-in screen, click "Forgot password?" and follow the email link. If you signed up with Google, use "Continue with Google" instead.
Something else?+
Email support@wavlo.app and we'll get back to you within 1 business day.